Stop Whining, Start Redesigning

(With Frank Wander) Culture change is hard … takes too long … costs too much … On and on it goes. The complaints about culture never seem to end. Like the weather, everyone talks about it, yet few do anything real about it. The truth is you don’t need a weatherman to change culture. It’s been done many … [Read more…]

Process Productivity through Digital Transformation

Written with Michael Neece In my book, Smart Work: Why Organizations Full of Intelligent People Do So Many Dumb Things and What You Can Do About It, I discuss how leaders achieve quantum increases in productivity and avoid doing dumb things. Recent research reports have revealed a major paradox. Despite decades of massive investment in … [Read more…]

Paradigm Shifts for Operational Excellence

(Written with Michael Neece) Paradigm shift: A fundamental change in basic concepts and practices Thomas Kuhn, physicist and philosopher “When something changes by two degrees of magnitude, we need a new name” Michael Hammer, originator of business reengineering Hold on to your seat belt, we’re experiencing an unprecedented magnitude of simultaneous changes coming at us … [Read more…]

Nine Capabilities of a Digitized Process

(Michael McNees and Walter Popper contributed to this post)   Welcome to the post-ERP era. In this new era, single-purpose apps and enterprise systems can no longer meet the organization’s needs, and happily many organizations have grown intolerant of the old world of expensive software customization, inflexible apps, and data silos. New realities are exploding … [Read more…]

Presto … Process Digitization

Written with Michael Neece There’s lots of heat in the marketplace about digitization, but not a lot of light. The idea of digitization is appealing; it’s hard to resist.  Who can argue with the coming tsunami of a digitization that will inevitably transform mundane analog processes into high performance operating engines? But getting it done? … [Read more…]

It Takes a Team

In every possible way, teams represent a core aspect of process excellence. That’s why we at FCB Partners talk about them so often. In our Process Redesign class we discuss the critical roles and actions of process improvement project teams. In Implementation and Execution we focus on the necessity of transition teams and how to … [Read more…]

The Disciplines of a Process Scorecard

We’re now in the digital era, with data available almost everywhere. On the one hand that’s positive, because all this information makes feedback easier. On the other hand, data overload complicates the already difficult task of process measurement. Many organizations now have an abundance of data sources that can possibly illuminate their process’s performance. But … [Read more…]

Don’t Implement, Experiment!

A fundamental change is happening right now in the way smart organizations execute change. Rather than the Big Bang (or the Big Bungle as it’s sometimes called) or the slow two-year march into oblivion, or piecemeal evolution, we‘re seeing a dramatic new approach to change – business experimentation. Of course, experimentation is not new at … [Read more…]