Nine Capabilities of a Digitized Process

(Michael McNees and Walter Popper contributed to this post)   Welcome to the post-ERP era. In this new era, single-purpose apps and enterprise systems can no longer meet the organization’s needs, and happily many organizations have grown intolerant of the old world of expensive software customization, inflexible apps, and data silos. New realities are exploding … [Read more…]

Presto … Process Digitization

Written with Michael Neece There’s lots of heat in the marketplace about digitization, but not a lot of light. The idea of digitization is appealing; it’s hard to resist.  Who can argue with the coming tsunami of a digitization that will inevitably transform mundane analog processes into high performance operating engines? But getting it done? … [Read more…]

It Takes a Team

In every possible way, teams represent a core aspect of process excellence. That’s why we at FCB Partners talk about them so often. In our Process Redesign class we discuss the critical roles and actions of process improvement project teams. In Implementation and Execution we focus on the necessity of transition teams and how to … [Read more…]

Smart Phones Killing Off Fashion Week

Today is the first day of Fashion Week in New York. Industry players from around the world get a first-hand view of the new designs. Top designers try to get fashion-forward writers to promote their latest lines. Top retailers send their top buyers to decide what will sell. A great industry, some top notch players, … [Read more…]

The Disciplines of a Process Scorecard

We’re now in the digital era, with data available almost everywhere. On the one hand that’s positive, because all this information makes feedback easier. On the other hand, data overload complicates the already difficult task of process measurement. Many organizations now have an abundance of data sources that can possibly illuminate their process’s performance. But … [Read more…]

The Urgent vs. the Important

At a recent client visit, I heard the following two phrases repeatedly: “Everything here is Urgent” “Other departments’ emergencies keep interrupting my work” I suspect that both of these refrains are heard in many other organizations as well. The non-stop busy-ness and turbulence of the contemporary workplace is full of stop-and-starts and unplanned, but critical, … [Read more…]

Close Your Gap: A Drama in Five Acts

At one of our recent courses, an attendee asked: “I have current performance data, but I don’t know if it’s good or bad performance. How can I tell?” This is a superficially simple question. But it has significant implications, many of which we address in our courses: How to introduce process mindset and behaviors –  … [Read more…]

Best Practice in Process Standardization

Business leaders, committed to operational excellence, often struggle with the issue of standardization: What performance standards are desirable, and which just get in the way? How should a process leader set and enforce standards? How should a redesign team deal with a lack of compliance to standards? ‘Streamline and Standardize’ are easy to say, but … [Read more…]

It Takes an Enterprise (Part Two)

What are the conditions for process success? There are two ways to answer this question, one inside the process itself and one in the external process environment. Within a given process are a number of performance drivers such as design, purpose, and process accountability. Collectively, these are the essential indicators of future process performance. But … [Read more…]